Privacy Policy

Your privacy matters to us. Here's how we collect, use, and protect your personal information when you engage with nalenitora's business finance education services.

Information We Collect

When you interact with our business finance education platform, we gather information that helps us provide better learning experiences. This includes details you provide directly and information we collect through your use of our services.

Personal Information You Provide:

  • Name, email address, and contact details when you inquire about programs
  • Business information and financial education goals during consultations
  • Payment information when enrolling in courses or workshops
  • Communication preferences and feedback about our services
  • Professional background details relevant to your learning objectives

Information Collected Automatically:

  • Website usage patterns and pages visited
  • Device information and browser details
  • Location data (general geographic area)
  • Interaction with our educational content and resources

Note: We only collect information that's necessary for providing our education services and improving your learning experience. You control what personal details you share with us.

How We Use Your Information

Your information helps us create personalized learning experiences and maintain the quality of our business finance education programs. We use this data responsibly and only for legitimate educational purposes.

Primary Uses:

  • Delivering customized finance education content and resources
  • Processing course enrollments and managing your learning progress
  • Providing technical support and responding to your inquiries
  • Sending relevant updates about new programs and educational opportunities
  • Improving our curriculum based on learning patterns and feedback
  • Ensuring compliance with Australian education and business regulations

We never sell your personal information to third parties. Any data analysis we conduct focuses on improving educational outcomes rather than commercial exploitation.

Marketing Communications: You'll only receive promotional emails if you've specifically opted in. You can unsubscribe anytime using the link in our emails or by contacting us directly.

Data Storage and Security

We take protecting your information seriously. Our security measures align with Australian Privacy Principles and industry best practices for educational institutions.

Security Measures:

  • Encrypted data transmission using SSL certificates
  • Secure servers hosted in Australia with regular security updates
  • Limited access to personal data on a need-to-know basis
  • Regular backups and data recovery procedures
  • Staff training on privacy protection and data handling

We store your information for as long as necessary to provide our services and meet legal requirements. Course completion records are maintained for seven years as required by Australian education standards. Contact information is kept while you remain engaged with our programs.

Data Retention Periods:

  • Active student records: Duration of program plus 7 years
  • Inquiry and consultation records: 2 years
  • Marketing communications data: Until you unsubscribe
  • Website analytics: 26 months
  • Financial transaction records: 7 years (legal requirement)

Your Rights and Choices

Under Australian privacy law, you have significant control over your personal information. We're committed to honoring these rights and making the process straightforward.

Your Rights Include:

  • Access: Request copies of personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request removal of your data (subject to legal requirements)
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your information
  • Objection: Opt out of certain data processing activities

How to Exercise Your Rights: Contact us at contact@nalenitora.com or call +61417252760. We'll respond within 30 days and may request identification to protect your privacy.

If you're not satisfied with how we handle your privacy concerns, you can file a complaint with the Office of the Australian Information Commissioner (OAIC).

Information Sharing and Disclosure

We keep your information confidential and only share it when necessary for providing our education services or when required by law.

Limited Sharing Occurs When:

  • Processing payments through secure, PCI-compliant payment processors
  • Using trusted email and communication platforms for course delivery
  • Working with accredited education partners for specialized content
  • Required by Australian law enforcement or regulatory authorities
  • Necessary to protect the safety and rights of our students and staff

Any third-party services we use are carefully vetted and bound by strict confidentiality agreements. We never share student information for marketing purposes or sell data to external companies.

International Transfers:

Some of our technology providers operate globally. When your information is processed outside Australia, we ensure adequate privacy protections through:

  • Contracts requiring equivalent privacy standards
  • Certification under recognized international privacy frameworks
  • Regular audits of data handling practices

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our educational content.

Cookie Types We Use:

  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Help us understand popular content and user journeys
  • Preference Cookies: Remember your settings and customization choices
  • Marketing Cookies: Track engagement with our educational content (optional)

You can control cookie settings through your browser preferences. Disabling certain cookies might limit some website features, but won't prevent access to our core educational resources.

Google Analytics: We use Google Analytics to understand website usage patterns. This data is anonymized and helps us improve our educational offerings. You can opt out using Google's browser plugin.

Children's Privacy

Our business finance education programs are designed for adults and business professionals. We don't knowingly collect personal information from individuals under 18 years of age.

If a parent or guardian believes we've inadvertently collected information about their child, please contact us immediately. We'll delete such information promptly and ensure our systems prevent similar occurrences.

For educational programs involving family businesses where minors might be present, we obtain explicit parental consent before collecting any information about individuals under 18.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When we make significant changes, we'll notify you through multiple channels.

How We Notify You:

  • Email notifications to active students and subscribers
  • Prominent notices on our website homepage
  • Updates during course communications
  • Direct contact for major policy changes affecting your rights

We encourage you to review this policy periodically to stay informed about how we protect your privacy. Continued use of our services after policy updates indicates your acceptance of the changes.

Version History: This policy was last updated in January 2025. Previous versions are available upon request for your reference.

Contact Us About Privacy

Questions about this privacy policy or how we handle your personal information? We're here to help clarify any concerns.

nalenitora Privacy Team
164 Shakespeare St
Mackay QLD 4740, Australia

Email: contact@nalenitora.com
Phone: +61 417 252 760

We aim to respond to privacy inquiries within 2 business days. For urgent privacy concerns, please call during business hours (9 AM - 5 PM AEST).

This Privacy Policy is effective as of January 15, 2025